Terms of Service

1. Acceptance of Terms

By using Parcel Horse International's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

Parcel Horse International provides international parcel delivery services. We act as an intermediary between customers and various courier services to facilitate the shipment of packages worldwide.

3. User Responsibilities

3.1 Accurate Information

You must provide accurate and complete information when using our services, including:

• Correct sender and recipient details
• Accurate package contents and value
• Proper packaging and labeling
• Valid contact information

3.2 Prohibited Items

You agree not to ship any prohibited or restricted items, including but not limited to:

• Hazardous materials and dangerous goods
• Illegal substances or contraband
• Perishable items without proper arrangements
• Items prohibited by destination country laws

4. Pricing and Payment

4.1 Quotes and Pricing

All quotes are estimates based on the information provided. Final pricing may vary based on actual package dimensions, weight, and destination requirements.

4.2 Payment Terms

Payment is required before shipment unless otherwise agreed. We accept various payment methods as displayed on our website.

5. Delivery and Transit Times

Delivery times are estimates and not guaranteed. Actual delivery times may vary due to factors beyond our control, including:

• Customs clearance procedures
• Weather conditions and natural disasters
• Carrier delays and operational issues
• Destination country restrictions

6. Liability and Insurance

6.1 Limitation of Liability

Our liability is limited to the declared value of the package or the amount paid for shipping, whichever is lower, unless additional insurance is purchased.

6.2 Insurance Options

Additional insurance coverage is available for high-value items. Please inquire about insurance options when booking your shipment.

7. Claims and Disputes

Claims for lost, damaged, or delayed packages must be reported within 30 days of the expected delivery date. We will investigate all claims and work to resolve disputes fairly.

8. Customs and Duties

Customers are responsible for all customs duties, taxes, and fees imposed by destination countries. We are not responsible for packages held or seized by customs authorities.

9. Cancellation and Refunds

Cancellations may be possible before the package is dispatched. Refund policies vary depending on the stage of shipment and carrier policies.

10. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.

12. Governing Law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes will be resolved in the courts of Newcastle Upon Tyne, UK.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: info@parcelhorse.com
• Phone: +44 7596 770023
• Address: Millers Road, Newcastle Upon Tyne, NE6 2XP, UK