Privacy Policy

1. Introduction

Parcel Horse International ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our international parcel delivery services, visit our website, or interact with us.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, address, phone number, and email address
• Shipping and billing addresses
• Payment information (processed securely through third-party payment processors)
• Package contents and delivery instructions
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process and fulfill your shipping orders
• Provide customer support and respond to inquiries
• Send shipping updates and delivery notifications
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Shipping Partners: Trusted courier services to deliver your packages
• Service Providers: Third-party companies that help us operate our business
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to processing of your information
• Data portability
• Withdraw consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

8. International Transfers

As an international shipping company, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: info@parcelhorse.com
• Phone: +44 7596 770023
• Address: Millers Road, Newcastle Upon Tyne, NE6 2XP, UK