Shipping Conditions

1. Package Requirements

1.1 Packaging Standards

All packages must be properly packaged to withstand normal handling during transit:

• Use sturdy boxes or containers appropriate for the contents
• Secure all items with adequate cushioning material
• Seal packages with strong tape (minimum 2 inches wide)
• Remove or cover old shipping labels and barcodes

1.2 Size and Weight Limits

• Maximum weight: 30kg per package (varies by destination)
• Maximum dimensions: 120cm x 80cm x 80cm
• Oversized or overweight packages require special arrangements

2. Prohibited and Restricted Items

2.1 Strictly Prohibited Items

The following items are strictly prohibited and will not be accepted:

• Dangerous goods (explosives, flammable liquids, gases)
• Illegal drugs and controlled substances
• Weapons and ammunition
• Live animals and plants
• Human remains and ashes
• Counterfeit goods and pirated materials

2.2 Restricted Items (Special Conditions Apply)

• Lithium batteries (must be properly declared and packaged)
• Perfumes and cosmetics (quantity restrictions apply)
• Electronics (may require additional documentation)
• Food items (perishable items not recommended)
• Medicines (prescription drugs require special permits)

3. Documentation Requirements

3.1 Required Documents

• Commercial invoice (for commercial shipments)
• Packing list detailing contents
• Export/import licenses (if applicable)
• Certificate of origin (for certain goods)

3.2 Customs Declaration

Accurate customs declarations are mandatory for all international shipments. False declarations may result in:

• Package seizure by customs authorities
• Additional fees and penalties
• Delays in delivery
• Legal consequences for the sender

4. Delivery Conditions

4.1 Delivery Attempts

• Standard delivery includes up to 3 delivery attempts
• Packages will be held at local depot after failed attempts
• Recipients will be notified of collection requirements
• Uncollected packages may be returned to sender

4.2 Delivery Address Requirements

• Complete and accurate delivery address required
• Include recipient's phone number for delivery coordination
• PO Box deliveries may not be available in all areas
• Remote area surcharges may apply

5. Insurance and Liability

5.1 Standard Coverage

Basic coverage is included up to £100 per package. For higher value items:

• Additional insurance must be purchased separately
• Proof of value required for insurance claims
• Certain items may not be eligible for insurance

5.2 Exclusions

We are not liable for:

• Damage due to inadequate packaging
• Delays caused by customs or regulatory authorities
• Loss or damage to prohibited items
• Consequential or indirect damages

6. Special Services

6.1 Express Delivery

Express services are subject to:

• Availability in destination country
• Customs clearance procedures
• Additional service charges

6.2 Tracking and Monitoring

• Tracking information provided for all shipments
• Updates may be delayed in remote areas
• Final delivery confirmation required

7. Customer Responsibilities

• Ensure compliance with all applicable laws and regulations
• Provide accurate and complete shipping information
• Properly package and label all shipments
• Pay all applicable fees and charges
• Respond promptly to requests for additional information

8. Contact Information

For questions about these shipping conditions or assistance with your shipment:

• Email: info@parcelhorse.com
• Phone: +44 7596 770023
• Address: Millers Road, Newcastle Upon Tyne, NE6 2XP, UK